Privacy Policy

Last updated: 19 August 2026

AquaGuard – Australian Water Filter Systems (“AquaGuard”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, contact us or otherwise interact with our business.

We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Information We Collect

The personal information we collect may include:

Your name
Billing and delivery addresses
Email address
Telephone number
Order and purchase history
Product enquiries and correspondence
Information about your property, water source or filtration requirements
Account details if you create an online customer account
Payment and transaction information
Website usage information, including your IP address, browser type, device information and pages visited
Marketing preferences and communications with us

We generally do not receive or retain complete credit or debit card details when payments are processed through a third-party payment provider.

2. How We Collect Personal Information

We may collect personal information when you:

Place an order through our website
Create or manage an online account
Contact us by telephone, email, website form or social media
Request product information, advice or a quotation
Subscribe to marketing communications
Leave a product review or provide feedback
Participate in a promotion or survey
Visit or interact with our website

We may also receive information from service providers that help us operate our website, process payments, fulfill orders, manage customer communications or undertake marketing.

3. Why We Collect and Use Your Information

We may use your personal information to:

Process payments and fulfil orders
Deliver products and provide order updates
Respond to enquiries and recommend suitable filtration products
Provide customer service, warranty assistance and after-sales support
Maintain customer and transaction records
Improve our website, products and services
Prevent fraud and protect our website and business
Send marketing communications where you have consented or where otherwise permitted by law
Comply with our legal, tax and regulatory obligations
Resolve complaints or disputes

We will only use your personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect, unless you consent to another use or the use is permitted or required by law.

4. Online Payments

Online payments may be processed by third-party payment providers. These providers collect and process payment information in accordance with their own privacy policies and security procedures. AquaGuard does not control how an independent payment provider manages information submitted directly to its payment service. We recommend reviewing the provider’s privacy policy before completing your transaction.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

Website and ecommerce platform providers
Payment processors and financial institutions
Delivery, freight and postal providers
IT, hosting and data-storage providers
Email, customer management and marketing service providers
Analytics and advertising providers
Professional advisers, including accountants, insurers and legal advisers
Government agencies, regulators or law-enforcement bodies where required by law
A purchaser or adviser in connection with a proposed sale or restructuring of our business

We do not sell or rent personal information to third parties.

6. Overseas Disclosure

Some of the service providers we use may store or process information outside Australia. Depending on the services used, information may be processed in countries including the United States, Canada and other locations in which those providers operate.

Where reasonably practicable, we take steps to work with reputable providers that maintain appropriate privacy and information-security safeguards. However, privacy laws in other countries may differ from Australian privacy laws.

7. Website Analytics, Cookies and Advertising

Our website may use cookies and similar technologies to:

Remember customer preferences and shopping-cart contents
Operate essential website and checkout functions
Understand how visitors use our website
Measure website and advertising performance
Improve website functionality and customer experience
Provide more relevant advertising

We may use services provided by companies such as Google, Meta and our ecommerce platform. These providers may collect information about your use of our website in accordance with their own privacy policies. You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website, shopping cart or checkout.

8. Marketing Communications

With your consent, or where otherwise permitted by law, we may use your contact details to send information about AquaGuard products, offers or services.

You can unsubscribe at any time by:

Selecting the unsubscribe link in an email
Contacting us using the details below
Asking us not to send further marketing communications

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders, account, warranty claims or enquiries.

9. Storage and Security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet. We retain personal information only for as long as reasonably required for our business, customer service, warranty, accounting and legal obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below. We may need to verify your identity before processing your request. In some circumstances, permitted by law, we may refuse access and will explain the reason where required.

11. Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us. Include enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

12. Third-Party Websites

Our website may contain links to external websites. AquaGuard is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of each website you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers or legal obligations. The current version will be published on this website with the date it was last updated.

14. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

AquaGuard – Australian Water Filter Systems
11 Russell Street
Toowoomba QLD 4350
Phone: 1300 055 300
Email: info@aqua-guard.com.au
ABN: 56 575 966 226